FAQs
Guest Essentials Co. provides hotels with compact, wall-mounted vending machines stocked with everyday personal-care and travel essentials. The service helps hotel guests who have forgotten something, need an item unexpectedly, arrive late at night, or need basic essentials when nearby shops and hotel facilities are closed.
Typical categories include personal care, dental essentials, feminine care, grooming, travel essentials, wellbeing items, contraception, refreshments, and chargers or small travel accessories. Exact products vary by hotel, location and the agreed product range for that property, and no medical claims are made about any item.
Guest Essentials machines are compact and wall-mounted, so they can be positioned discreetly in locations such as reception areas, corridors, lift lobbies, communal areas, toilets, changing facilities, leisure facilities, and staff areas where required — all without taking up significant floor space.
While hotel partnerships are our primary focus, Guest Essentials is also suitable for aparthotels, serviced apartments, hostels, resorts, leisure facilities, event accommodation, and student accommodation where appropriate. The service is designed to work for independent hotels and large hotel groups alike.
The process starts with a consultation to understand the hotel, its guest demographic and suitable locations. We then agree an appropriate product range, install a compact machine in the agreed location, and provide ongoing management including monitoring, replenishment and ongoing maintenance of the service.
Guest Essentials manages product selection, stocking and machine support subject to the commercial agreement in place with each hotel. Where commercially agreed, hotels may also benefit from a revenue-share arrangement, giving them an additional income opportunity alongside an improved guest experience.